In the event you’ve not had a refund, contact O2
Ofcom says O2 has refunded affected clients it has been capable of attain, in full, for the additional fees they paid, plus an extra 4% in curiosity. This contains clients who could have since switched supplier or closed their account.
However for these clients O2 has not been capable of contact, the corporate has dedicated to make a donation to charity overlaying the quantity these clients have been overcharged . It has additionally modified its billing processes to stop this difficulty from arising once more.
Any clients with proof they have been affected these billing errors, comparable to having the identical cost twice in your invoice, however haven’t but been refunded, ought to contact O2 instantly. You possibly can name O2 on 0344 809 0202 or contact it way of stay chat.
A spokesperson for O2 mentioned: “We’re disillusioned this technical error and sincerely apologise to clients impacted.”