Ikea customers livid after ready ‘as much as three months’ for deliveries with ‘no assist’ from buyer providers

I’ve bought an issue with Ikea – what can I do?

This is what you are able to do for those who’re apprehensive about an Ikea situation comparable to an incomplete, broken or lacking order:

1. First attempt to contact Ikea. Ikea affords customer support help via a dwell chat or telephone service. You will discover contact particulars on its buyer providers web page, however Ikea has admitted that each its chat and telephone strains have been quickly unavailable at peak instances. After we tried to get in contact on-line, we had been proven a message saying that the online chat service was unavailable “attributable to exceptionally excessive demand”.

Ikea says it is attempting to resolve enquiries as quickly as attainable and has labored to extend the capability of its buyer providers – so for those who’re completely happy to attend on your downside to be resolved, it may very well be value displaying forbearance.

It is value stating that the place an merchandise is defective, you are entitled to a full refund below shopper rights guidelines. If you happen to bought an merchandise on-line and also you’re sad with it for any cause, you are additionally entitled to a refund so long as you cancel your order inside 14 days of receiving it.

2. Take into account claiming below chargeback or Part 75. If you haven’t any luck getting a response from Ikea and you’ve got been unnoticed of pocket an undelivered or defective order, you might be able to declare the money again out of your financial institution via the chargeback scheme for those who paid card.

That is solely a customer support promise although, so there are not any ensures. You have to declare inside 120 days of constructing the acquisition, however bear in mind you may solely begin a chargeback declare as soon as you have exhausted all different avenues with the retailer, so it is best to solely do that for those who’ve repeatedly tried to contact Ikea and have not acquired any response.

If you happen to paid on a bank card for an merchandise costing between £100 and £30,000, you might also have the ability to declare below Part 75 of the Shopper Credit score Act as a substitute, which in contrast to chargeback is written into regulation. Right here, your card supplier is collectively liable when you do not get the products or providers you have paid for.

There’s full data on how the scheme works in our Chargeback and Part 75 guides.

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