EDF to tackle Inexperienced Community Vitality’s 360,000 clients

Vitality regulator Ofgem has appointed EDF to produce Inexperienced Community Vitality’s 360,000 clients, with the switch set to start out on Sunday 31 January

In case you’re a Inexperienced Community Vitality buyer, you WON’T lose your gasoline or electrical energy provide and any credit score you’ve shall be protected. EDF ought to be in contact within the coming days to let you realize what occurs subsequent.

However DON’T change proper now. It is best to attend till the brand new agency has been involved and confirmed that the switch is full, and your new account has been totally arrange. 

When you’re arrange with EDF you need to use our free Low cost Vitality Membership to see how a lot it can save you switching. 

I used to be with Inexperienced Community Vitality – what occurs now?

In case you’re a Inexperienced Community Vitality buyer, your gasoline and electrical energy will proceed to work as regular and there will not be a break in service.

EDF, which has 5 million family and enterprise clients throughout the UK, will write to you within the subsequent few days to let you realize what’s taking place. It will contact you once more to let you realize when it is arrange your account.

Your present Inexperienced Community Vitality tariff will finish, and you will be positioned on what’s generally known as a ‘deemed’ tariff from 31 January. The tariff will not be the most affordable obtainable, and you will be caught on it for at the very least a couple of weeks till EDF units up your new account.

The ‘deemed’ tariff will not have exit charges although, so when you’re moved over, you’ll find one other deal.

As soon as EDF contacts you to verify you have been transferred to it, use our free Low cost Vitality Membership to see if it can save you switching.

It is best to attend till you hear from EDF although. Ofgem steering is to carry off, as the brand new provider shall be attempting to mechanically port everybody over, so your change could get caught within the system and be delayed.

To be secure, it is also price taking a meter studying within the subsequent couple of days, simply in case you later have a billing dispute. In case you want any additional assist, Ofgem has a complete set of FAQs.

What is going to I pay on the brand new ‘deemed’ tariff?

We do not but know what you will be paying on the brand new ‘deemed’ tariff from EDF. We’re chasing that up and we’ll replace this story as quickly as we discover out.

Nonetheless, ‘deemed’ tariffs are usually dear, so you will probably be capable of save £100s/12 months switching.

So as soon as EDF has arrange your new account, do a Low cost Vitality Membership comparability to discover a new low cost deal.

I am with Inexperienced Community Vitality and in credit score/debt – will I get it again?

Sure. EDF will honour all credit score balances. You possibly can proceed to make use of this to offset future vitality use, or request a refund.

Ofgem says should you owed Inexperienced Community Vitality cash, it’s best to wait to listen to from Inexperienced Community Vitality’s directors or EDF. You may have to repay any debt in your account you have accrued as much as 31 January to Inexperienced Community Vitality, its administrator or to EDF.

What if I would already began to change to/away from Inexperienced Community Vitality?

In case you have been within the strategy of switching away from Inexperienced Community Vitality on the level it stopped buying and selling, the change ought to proceed as regular – there’s nothing it is advisable do.

Equally, should you have been within the strategy of switching to Inexperienced Community Vitality, you will be moved over to EDF’s deemed tariff. As soon as that completes, you are able to do a Low cost Vitality Membership comparability to discover a new low cost deal.

What if I’ve already cancelled my direct debit with Inexperienced Community Vitality?

In case you did, EDF shall be in contact to reinstate it over the subsequent few weeks.

If you have not cancelled your direct debit with Inexperienced Community Vitality, it ought to be transferred over while you transfer to EDF.

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